物流政策

Delivery Method
All eSIMs purchased through our platform are delivered digitally. No physical shipment is required. After a successful payment, you will receive your eSIM in the form of a QR code and/or installation details directly via email and within your account dashboard.

Delivery Time
In most cases, the eSIM profile will be delivered instantly after the payment confirmation. However, in some situations (such as system delays, payment verification, or technical issues), the delivery may take up to 24 hours.

Failed Delivery
If you do not receive your eSIM within 24 hours, please contact our customer support team. We will verify your purchase and resend the eSIM profile or provide a suitable solution.

Responsibility
It is the customer’s responsibility to ensure that:

• The device is eSIM-compatible and unlocked before purchase.

• The correct email address and account details are provided.

We are not responsible for failed delivery caused by an incorrect email, incompatible device, or restrictions from your mobile operator.